Terms and Conditions

General

We are Campuspecs NZ Limited, and in these terms we refer to ourselves as “we” or “us”. These terms and conditions apply whenever we supply goods or services to you.

Purchasing

By placing an order with us, you certify that you have a valid prescription from a certified optometrist or an equivalent eye care professional for the prescription lenses that you are ordering.

Further, you certify that the information submitted to us matches the prescription given to you by the eye care professional and is valid within the time period specified by the same eye care professional.

We are in no way obligated to fulfill orders if we are unable to verify your prescription.

Should you be required to provide contact information for your eye care professional, you grant us the right to contact him/her on your behalf in order to verify your prescription and other information provided.
We give no undertaking as to the availability of products advertised on this web site.

Delivery of the goods to you will be effected in the manner described on this web site.

Payment must be effected in the manner described on the web site.

Cancellations

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or any oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your payment is completed.

We reserve this right up until the time of delivery of goods to you.

If a cancellation of this nature occurs after your payment is completed for the purchase, we will immediately issue a credit to your credit card or PayPal account or your nominated bank account for the amount in question.

Returns

Our Returns Policy is designed to assist with returns. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the New Zealand Consumer Guarantees Act (CGA).

You may not cancel an order once it has been submitted.

If you wish to return any item(s) you have purchased online, you can either return the item(s) via post to our online store or in person in Auckland only.

Credit card surcharges will not be reimbursed and a $25 cancellation fees will be applied to each transaction.

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, please email us and we will endeavour to assist you.

All returns must be received within 30 days of purchase and all returns must include original packaging and be in an unused, saleable condition.

Campuspecs reserves the right to return or reject any item that does not abide to the returns policy.

Please note Campuspecs NZ Ltd does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.

We will raise a credit, exchange or refund you once the item(s) has been returned and accepted by Campuspecs NZ Ltd
If you placed an order with the wrong lens prescription or if your lens prescription has changed since you made the order, we will accept exchanges provided the goods have not expired with an expiry date of at least 12 months and the goods are in their original unopened packaging.

Return shipping charges will be at your expense.

Products to be exchanged must be returned to us within 30 days of the date the products were shipped.

Before sending the products to us for exchange, please contact us first.

In your message, clearly state the reason for the exchange.

Please note Campuspecs NZ Ltd does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.

We will raise a credit, exchange or refund you once the item(s) has been returned and accepted by Campuspecs NZ Ltd
Be sure to pack the lenses carefully so they will not be damaged in transit. Secure your items back to us via a traceable method to:

Campuspecs NZ LTD
18 Wellesley Street East
Auckland 1010
New Zealand

The lenses should be packed in boxes and if necessary protected by bubble wrap.

DO NOT pack contact lens boxes in an envelope.

We are not responsible for any merchandise lost or damaged while en route to us.
Return shipping costs are to be covered by the customer.